Returns & Shipping Policy
When you buy ESA EVANS jewellery online it's the same as when you buy from a shop. Products should be as described, of satisfactory quality and suitable for the purpose they were sold for.
If you are unhappy with your order, please drop us a message using the contact form to let us know and return the jewellery to us at the following address:
16 Clifton Road
Kent CT5 1DQ
On receipt of the item we will confirm the fault and issue a refund (within 30 days).
You have a right to cancel your order within 7 days of receiving your electronic order confirmation from ESA EVANS.
If, within this time frame, you have received your order and you wish to send it back then you'll need to pay for the return postage.
We regret that we cannot accept returns on earrings. Your statutory rights are not affected.
Please make sure you keep goods in good nick, nobody likes damaged goods. Items which are personalised or bespoke cannot be cancelled.
We charge £2.50 UK delivery and £5 international delivery on almost all items. This increases to £4 UK delivery on selected items only (such as Honeycomb Cuff). All delivery charges are itemised prior to check out so that there are no surprises in our billing.
Thank you for your custom.